Booking Conditions Please Read Carefully
Alfaysal Tourism accepts bookings subject to the following Booking Conditions. A ‘Client’ is all persons named on the booking form intending to travel with Alfaysal Tourism . A ‘Product’ is any service sold by Alfaysal Tourism . All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Alfaysal Tourism requires that the agent has taken full payment of all monies due. A contract between the Client and Alfaysal Tourism comes into existence when Alfaysal Tourism has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Istanbul Courts. No employees or representatives of Alfaysal Tourism has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Alfaysal Tourism, unless such be in writing and signed by the Director of Alfaysal Tourism. Alfaysal Tourism reserves the right to decline any booking at their discretion without further explanation.
2- The payment of the required deposit or full payment for a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained in this site. We will bill your credit card based on the daily exchange rate stated by the Central Bank of Turkey for the specific date of the transactions, which are including VAT tax in effect at present. We are not responsible for additional credit card fees or discrepancies assessed by your local bank.
BOOKING PROCEDURES DEPOSITS
- Hotel Reservations
A 50% deposit is required upon booking and the full balance will be charged 55 days prior to arrival date. A “no show” 1 night charge penalty will apply.
- Tour Reservations
A 50% deposit is required upon booking and the full balance will be charged 55 days prior to arrival date of the services commencement.
- Cruise Reservations
A 50% non-refundable deposit is required at time of booking. The full balance is due 40 days prior to departure date
- Flight Tickets Reservations
Full payment at time of booking. Restrictions and penalties applied by each different carrier will be advised at time of reservation.
- Group Reservations
Special Terms and Conditions will be issued at the time of booking based on different services to be rendered. However full balances are required 3 months prior to commencement of services.
CANCELLATION POLICY (below will apply)
- Hotel Reservation
If canceled less than 30 business days, 1 night charge will be applied.
- Tour Reservations
- Cancellation after the first payment, 50% of the Deposit.
- Prior to 60 days of departure, 70% of the Deposit.
- Within 55 days of departure 65% of the Nett Product cost.
- Within 45 days of departure 75% of the Nett Product cost
- Within 44 days or less no refund is given.
- No refund is given for a partially used Product.
- Cruise Reservations
Not refundable if canceled within 40 days of departure.
- Flight Tickets Reservations
Restrictions and penalties applied by each different carrier will be advised at time of reservation.
REFUND OF UNUSED SERVICES
Once a service has commenced, no refunds can be made for any specific tour accommodation, sightseeing and other services not taken.
Please consult your travel agent or the airline for the applicable penalties and/or restrictions. If passengers purchase nonrefundable air tickets, Alfaysal Tourism cannot be responsible in the event a tour is canceled.
NOT INCLUDED IN THE TOUR RATES
Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.
Alfaysal Tourism is responsible in making all the arrangements for everything specified in the services and itineraries. All of the carriers, hotels and other services provided in which we bring together in our tours work as independent contractors and are not agents or employees of the company. Nevertheless, all of the service provided bears Alfaysal Tourism guarantee and responsibility for quality service, which we provide all of our customers with. All travel documents issued by Alfaysal Tourism, in written paraphernalia or to the customer, are subject to the terms and conditions specified by the laws of Turkey. In case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond the control of the company, than Alfaysal Tourism is responsible in providing equally comfortable and interesting alternatives. Any resulting difference resulting from customer’s choice of the alternatives, shall be payable by the customer during their stay. Luggage is carried at the owner’s risk and luggage insurance is recommended.
Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Alfaysal Tourism accepts no liability on the Client’s behalf where Alfaysal Tourism has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.
LIABILITY OF ONLİNETURKEYTOURS
- Alfaysal Tourism Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition.Alfaysal Tourism accepts no liability of Client’s damages where Alfaysal Tourism has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Alfaysal Tourism accepts no liability if there has been no fault on the part of Alfaysal Tourism or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Alfaysal Tourism by force majeure and the consequences of which could not have been avoided even with all due care.
- In respect of carriage by air, sea and rail and the provision of accommodation, Alfaysal Tourism’s liability in the said cases will be limited in the manner provided by the relevant international conventions.
- Alfaysal Tourism accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Alfaysal Tourism by force majeure.
It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Alfaysal Tourism is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Alfaysal Tourism but without liability.
HEALTH AND CONDUCT
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Alfaysal Tourism from any obligations and liability.
CLIENT EXCLUSION AND LOCAL LAW
Clients agree to accept the authority and decisions of Alfaysal Tourism’s and its supplier’s employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Alfaysal Tourism. In the case of Client ill health, Alfaysal Tourism may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Alfaysal Tourism shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.